The Rustenburg Local Municipality has rolled back to the old accounts billing system (PROMIIS) in May 2018. The process included re – billing of accounts from July 2017 to June 2018. During this period, the roll back team charged an average consumption where the client’s consumption was higher than their normal usage. This has led to certain accounts being undercharged.
As a result, the billing team used the August billing cycle to correct accounts where billing was found to have been undercharged. The process to verify the billing information on municipal accounts continued in September 2018 wherein more accounts were charged more than their average usage. This exercise led to high consumptions, however, these high consumptions are correct. Overall those consumers who were affected by the undercharges had their August accounts higher than normal. More consumers will have their bills higher than the norm in September 2018, so as to correct the anomaly. Subsequent to this action, customer accounts are expected to go back to their normal usages.
Please note that all accounts that were affected by the high consumptions will be spread out for the period under review. This is to give consumers the benefit of their normal averages as well as changes in tariffs. The effects of the abovementioned measure will then cause a reduction on the account.
The Municipality would like to sincerely apologise for the inconvenience this may cause.
For further enquiries kindly Rustenburg Local Municipality Spokesperson Mr.  David Magae on 014 590 3509 or 060 991 3666